Q: How to search the freight price?
A: You need a user name and password to search the freight price, if you need a username or forget the password, please feel free to contact email@example.com.
Q: The freight is so competitive, can the service quality be guaranteed?
A: Based on long-term cooperation and strong business relationship with many global shipping lines, making full use of IT technology to reduce operating costs, a reasonable price is generated.
In addition, the high quality service with high cost performance has been favored by more than 500 Japanese and Europeanimporters, please don’t worry.
Q: Only Shanghai and Tokyo have corresponding windows, Is it possible to handle in the rest of Asia?
A: From the perspective of customer convenience, we have set up the corresponding window in Shanghai, but our network covers all self-operated branches and agencies in Asia. Please don’t worry.
Q: Is it possible to entrust ocean transportation business separately without going through the broker?
A: No problem at all, our branch will issue the arrival notice (also request note) before the ship arrives. Next, your current customer broker can arrange the customs clearance and delivery without any obstacles.
Q: Now the clause is CIF (C&F). . .
A: Although the Japanese route is under the CIF clause (freight is paid by the exporter), the phenomenon of charging unknown and high fees beyond ocean freight from importers often occurs after arriving in Japan. Please also compare the total cost include local charges in Japan.
Q: Now we do the forwarding and custom clearance together. . .
A: First of all, please understand that international transportation business and domestic customs clearance and distribution business are completely different businesses. Through the cooperation between our company which is good at international business and your current customs broker in the mutual professional field, lower costs and higher service quality can be achieved.
Q: When changing from unified arrangement to only entrust your company with international transportation, please explain the process in Japan.
A: One day before the goods arriving, we will send A/N (arrival notice: goods arrival information and invoice) to the importer and customs broker by email. The customs broker will pay us and arrange the cargo release .Usually, the customs broker will pay customs duties, consumption tax and freight in advance, and then charge the importers in one time.
Q: How to inquire about quotation?
A: Please fill in and send the "ocean freight quotation request" form on the homepage, or contact us via email (firstname.lastname@example.org).
In addition, according to your schedule, we can also visit all over the Japan and China.
Q: How to entrust shipping business?
A: You can provide us with SHIPPER's contact information or instruct SHIPPER to contact us when booking.
Q: How to use the functions of cargo tracking; file downloading; freight price and shipping information inquiry?
A: For the customers in cooperation, we will send the cargo information by email every day, at the same time, we also provide the user name and password (customers can modify it by themselves) of the home page, customers can query the real-time data of each route online 24 hours a day.
Q: Can you support on weekends and holidays?
A: We have a duty system on weekends and holidays, and all PIC’s mobile phone is in standby mode for 24 hours and 365 days.